Frequently asked questions
Is your question not listed? Then please contact our customer service.
When will my order be delivered?
We ship from within the US. Your order will be packaged and delivered wherever you want. After a processing time of 1-2 business days, delivery typically takes 5-8 business days. You will receive a confirmation email with a tracking number once your order has shipped. Overall, you can expect your order to arrive within 6-10 business days from the date of purchase.
Can I return my product?
Yes! We offer a hassle-free 30-day return policy. You can return or exchange any item within 30 days of receiving your order, as long as it is in its original, resalable condition with all tags attached and in its original packaging.
To start a return, please email our team at sales@courterra.co. For more details on the return process, including our policies for defective items and our 30-Day No-Slip Guarantee on overgrips, please refer to our full Return & Refund Policy.
I would like to speak with the customer service. How can I get in touch?
You can reach our support team by email at sales@courterra.co during our business hours, Monday – Friday: 9:00 AM – 5:00 PM (CST).
For our complete contact details and mailing address, please visit our Contact Us page.
What can I do if my item (or part of it) is damaged?
We work hard to deliver your items in perfect condition. In the unlikely event that your order arrives damaged or is defective, please contact us immediately at sales@courterra.co.
You must email us within 7 days of delivery with your order number and photos of the damaged item. We will quickly assess the issue and provide a resolution, which may include a replacement, refund, or exchange. For more details, please refer to our full Return & Refund Policy.
What is the 30 Day No Slip Guarantee?
We stand behind the performance of our overgrips with complete confidence. That’s why every purchase of a Courterra-branded overgrip is backed by our 30-Day No-Slip Guarantee.
If your grip feels slippery or underperforms within 30 days of delivery, we will replace it or issue a refund—no hassle.
To make a claim, simply email our support team at sales@courterra.co with your order number and a brief note about the issue. Please note that this guarantee does not apply to third-party brands or other items.